AIOps Solution Architect

About the Role Responsible for consulting and implementing high-impact AIOps strategies and solutions infused with agentic AI models and toolkits. This role involves assessing client needs, defining roadmaps, selecting technologies, and integrating partner solutions to enable organizational adoption of AIOps capabilities. The candidate will work with cross-functional teams to articulate value and drive go-to-market initiatives. What You'll Do

• Drive the AIOPS & Automation opportunities around RFPs, RFIs & proactive pursuits in Digital ITSM, Service Assurance & AIOps - Infra & App monitoring, event management, analytics, machine learning, automation-orchestration, server & network automation tools across Data Centre, Cloud, Network and EUC towers; own the responsibility of Order bookings & revenue generation.
• Creation/Validation of Solution design/proposals in the IT Observability & automation areas.
• Work with tools like OpsRamp, Splunk, BMC, New Relic, Dynatrace, ELK, Grafana, SNOW ITOM, UiPath, Automation Anywhere, Blue Prism, etc.
• Market scan and awareness; deliver understanding of Market & technology trends and how they apply for BSM and automation; maintain contact with at least 2 analysts like Gartner on a quarterly basis.
• Co-create, enable, drive Go To Market initiatives; Infuse end-to-end Agentic AI solutions - Architect, build, and optimize agentic AI systems (e.g., autonomous agents, multi-agent frameworks, LLM-powered agents).
• Collaborate with a team of Solution managers, solution architects and Finance managers to enable creation of solution documentation, pricing and presales collateral as a part of the submission for the RFPs and RFIs.
• Work closely with onsite sales, bid teams & other domain SMEs to create contextual responses with a key focus on automation & AIOPS strategy.
• Prepare and present the AIOPS solutions to Wipro customer’s as part of onsite Orals discussions, mutual value discovery and will ensure all messages delivered are aligned to Wipro’s solution strategy or win themes. What We're Looking For
• Minimum of 15 or more years of IT industry exposure in core consulting, solutioning & delivery expertise in IT Application & Infrastructure space.
• Technical expertise in AIOPS full-stack tools solutioning & deployment on tools like HPE OpsRamp, Splunk, BMC, Dynatrace, New Relic, AppDynamics, ELK, Grafana, ServiceNow ITOM, UiPath, Automation Anywhere, Blue Prism, etc.
• Understanding of emerging agentic AI models, frameworks, and toolkits.
• Understanding of CI/CD tools – Jenkins, GitLab and configuration mgmt tools like Ansible, Terraform, Chef, Puppet, etc.
• Understanding of the overall Automation Technologies used in IT landscape especially in application development, testing & maintenance.
• Exposure to Cloud technologies & services from AWS, Azure, GCP etc.
• Ability to independently provide strategic vision, yet experienced with requirements definition, solution design, business case development and solution implementation for clients.
• Excellent communication and presentation skills, ability to multi-task and liaise with multiple stakeholders, strong interpersonal skills and demonstrated ability to build professional relationships, ability to identify process improvement opportunities & adaptability to change. Nice to Have
• Market/analyst relationships and experience with Everest/Gartner/IDC/Forrester.
• Go To Market experience and ability to create presales collateral.
• Hands-on experience with agentic AI models and multi-agent frameworks. Compensation & Benefits
• Not disclosed in the posting.