About this role
AI/ML Solutions Engineer
Our team (Customer Support Efficiency) is responsible for improving the performance and scalability of the Customer Support organization. We optimize business processes, own and evolve support tools and platforms, analyze support quality and operational metrics, and drive automation initiatives—from workflow improvements to AI-powered solutions. Our team works at the intersection of business, technology, and data to help Support deliver faster, higher-quality, and more efficient customer experiences.
Responsibilities
- Implement AI/ML solutions to automate business processes, focusing on measurable business impact (reduction of manual effort, optimization of operational costs).
- Ensure high reliability, a