About this role
About the Role Join Redo to help customers and merchants leverage an AI-powered sales and support platform that consolidates channels, speeds responses, and personalizes shopper experiences. This role focuses on implementing, configuring, and optimizing AI-driven interactions to improve CSAT, conversion, and overall efficiency. What You'll Do
- Configure AI responses and 1:1 service workflows to handle FAQs and product questions across channels
- Train and enrich the AI with knowledge base content (articles, FAQs) to improve accuracy and relevance
- Define brand voice and context for consistent interactions, and adjust responses before sending if needed
- Manage auto-pilot modes and feedback loops to continuously improve AI performance
- Enable a personalized shopper concierge on websites to drive conversions and assist customers 24/7
- Connect all customer channels (web, mobile, email) in one dashboard for easier ticketing and follow-up
- Integrate with ecommerce tools like Shopify and Gmail, leveraging order/return/claim data for informed assistance
- Use analytics to monitor performance and make data-driven improvements
- Collaborate with customers to tailor chat flows and automation to their business needs What We're Looking For
- Experience with AI-powered customer support or chat automation
- Familiarity with ecommerce platforms (Shopify) and email providers (Gmail), plus other integrations
- Ability to tailor AI responses to brand voice and business rules
- Strong written and verbal communication, and a customer-centric mindset
- Comfortable working in a remote, multi-channel environment
- Interest in data-driven optimization and analytics