AI Product Manager

Job title: AI Product Manager

Job description

• Leads technical product management activities for multiple technical products, or one strategic technical product, with cross-divisional impact. Drives the design and continuous improvement of the technical solution.
• Contributes to the context of the AI agent. This involves using plain language to describe to the agent how it should work and how to use tools (APIs) the development team(s) builds. The AI SPM is responsible for improving and maintaining the quality of the agent as well as defining how automated judges should evaluate its responses.
• Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience. Ensures business outcomes are linked to business case drivers.
• Coaches technical product teams towards best practices and learnings. Oversees product teams' support of the messaging, communication, and customer outreach as necessary.
• Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders.
• Leads the planning, development and implementation of new technical products with cross-divisional impact. Defines and analyzes technical markets, developing detailed product features and requirements, and developing implementation plans.
• Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and influences ongoing business planning and departmental prioritization activities.
• Drives the team's engineering practices in development, continuous integration, and automated deployment.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

• Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.

• Special Factors

• Sponsorship: Vanguard is not offering visa sponsorship for this position.

• About Vanguard

• At Vanguard, we don't just have a mission—we're on a mission.

• To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

• How We Work

• Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

• Our commitment to you

• Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life.

Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

• Financial wellness

• We're committed to enabling your financial success and provide competitive offers and programs.

• Physical wellness

• We're committed to providing benefits that support your physical health and wellness.

• Personal wellness

• We're committed to providing resources that help support the full scope of your life.

• Learn more about our complete benefits and rewards package

• Our commitment to equal employment opportunity

• Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

• Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard.