About this role
Job title: AI & Digital Innovation Lead
About the Role Lead the discovery, development, and implementation of innovative AI and digital solutions across the lifecycle of the digital insurance journey. Collaborate with product, engineering, and operations teams to prototype and scale ideas across geographies. Own and manage the innovation pipeline from idea generation to proof-of-concept and scaling.
What You'll Do
- Lead the discovery, development, and implementation of innovative AI and digital solutions across the lifecycle of the digital insurance journey.
- Collaborate with product, engineering, and operations teams to prototype and scale new ideas across geographies.
- Own and manage the innovation pipeline, from idea generation to proof-of-concept and scaling.
- Conduct user research and usability studies, collaborating with designers, developers, and research teams.
- Partner with IT to manage the roadmap and backlog for all digital products, ensuring timely and expected delivery.
- Monitor and evaluate product performance for continuous iteration and improvement.
- Optimize product performance through iterative development improvements and features using data and insights.
- Build processes to design new products and propositions using customer research and data, ensuring solutions meet customer needs.
What We're Looking For
- Experience leading the discovery, development, and implementation of AI and digital solutions across the product lifecycle.
- Ability to collaborate with cross-functional teams (product, engineering, operations) to prototype and scale ideas across geographies.
- Proven ability to own and manage an innovation pipeline from idea generation to proof-of-concept and scaling.
- Experience conducting user research and usability studies with designers, developers, and research teams.
- Strong partnership with IT to manage roadmaps and backlogs for digital products and ensure timely delivery.
- Ability to monitor and evaluate product performance for continuous iteration and improvement, using data and insights.
- Data-driven mindset to optimize product performance through iterative development.
- Experience building processes to design new products using customer research and data to meet customer needs.
Nice to Have
- Proficiency with AI tools such as Claude Code and MS Copilot.