About this role
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact
We are looking for a high-performing AI Automation Engineer to join our CS Operations – GTM Automation & AI team. In this role, you will design, build, and continuously evolve the AI-driven applications and tools — chat assistants, workflow automations, and increasingly autonomous agents — that make our post-sales revenue-focused teams (Customer Success, Renewals, Technical Account Management, Managed Services) exponentially more effective and efficient.
You will partner closely with key stakeholders, end users, AI Integration, Data Engineering, and Enablement to turn ideas into high-impact AI capabilities.
This role is ideal for someone who is fiercely passionate about the pace of AI innovation, loves rolling up their sleeves, and is energized by rapidly evolving technologies and a fast-paced environment. You will be part of a fast-moving team that thrives on working with rapidly evolving technologies to deliver value to end-users and our customers.
This an individual contributor role reporting to the leader of the GTM Systems & Automation pillar, which in addition to AI is responsible for the full CS tech stack.
Your day to day
AI Chat Assistants & Conversational AI Evolve our role-based AI chat assistants — trained to answer questions and take actions tailored to specific personas (e.g., CSM, Renewals). Apply advanced prompt engineering techniques to construct the right level of context, ensuring accurate analysis and reliable output. Continuously test, monitor, and refine assistant performance based on usage data and user feedback. AI-Driven