AI Agent Engineer (AIAE)

About the Role As an AI Agent Engineer (AIAE) specializing in strategic implementations and partnership initiatives at Moveworks, you’ll ensure a successful technical delivery of the Moveworks platform for new customers and initiatives, working alongside Implementation Managers and the broader Partner ecosystem to understand customer requirements, perform discovery, and drive all technical aspects around our post-sales engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform. This is not a back-office engineering role. You will be in front of customers regularly and are expected to travel up to 25% of the time. What You'll Do

• Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
• Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration & Implementation: Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
• Strategic Advisory: Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
• Product Feedback Loop: Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
• Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the organization.
• Travel up to 25% of the time to engage with customers face-to-face and drive successful outcomes.