Agentic Commerce Senior Manager

Job title: Agentic Commerce Senior Manager

About the Role Accenture Song seeks a Senior Manager to lead the delivery of agentic commerce and digital ecosystem transformation for Consumer Goods & Retail clients. This role sits below the Managing Director / Partner and is responsible for translating strategic vision into executable programs that modernize how clients structure, distribute, and optimize technology products across digital platforms and AI-driven ecosystems. As customer journeys evolve toward AI-mediated discovery and intelligent agents, you will help clients operationalize changes by guiding workstreams across platform architecture, digital discoverability, content ecosystems, and AI-ready data infrastructure; leading multidisciplinary teams to surface products across digital channels, partner ecosystems, and agent environments.

What You'll Do

• Lead major workstreams that modernize product distribution across digital platforms and partner ecosystems; design strategies that connect customer platforms with partners and marketplaces; define integration approaches using APIs, service layers, and product data feeds; translate strategic objectives into executable architecture, delivery plans, and roadmaps.
• Machine-Readable Commerce Architecture: Architect schema and structured frameworks aligned to AI retrieval and reasoning models; ensure product, pricing, availability, policy, and review data are machine-consumable; design entity-layer clarity for LLM interpretation.
• Agent Communication & Execution Readiness: Define standards for Agent Communication Protocols (ACP) and API readiness; partner with engineering to expose endpoints that support AI agent interaction; ensure feeds support real-time decisioning; build scalable frameworks for AI-assisted transactions.
• Retrieval & Indexation Optimization: Optimize structured data for RAG environments; collaborate with GEO and content teams to align semantic layer and markup layer; reduce friction between presentation and structured layers.
• Monitoring & Technical Governance: Implement structured data QA and monitoring frameworks; identify gaps impacting citation eligibility or recommendation logic; establish governance standards for updates across markets.
• Security, Trust & Compliance: Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements; partner with legal and security teams to assess risk exposure in agentic integrations.
• Data & AI Readiness: Support structuring of product and customer data for analytics, personalization, and AI use cases; identify opportunities where data can enhance decision-making; collaborate with data teams to improve data accessibility across digital channels.
• Client Engagement & Program Leadership: Serve as a key client-facing leader delivering complex transformation programs; manage multi-disciplinary teams across strategy, technology, design, and analytics; lead workshops and executive updates; translate complex technical concepts into clear recommendations for senior stakeholders.
• Innovation & Capability Development: Shape the evolution of Accenture’s capabilities at the intersection of Consumer Goods & Retail, AI, and digital ecosystems; identify emerging technologies and trends; contribute to internal thought leadership and collaborate across Song, Technology, and Strategy teams to develop new capabilities.

What We're Looking For

• 10+ years of experience in consulting, digital strategy, or technology strategy within Consumer Goods & Retail; experience must include digital transformation, customer experience, or platform-related initiatives; strong understanding of digital platforms, partner ecosystems, and API-based integrations; experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystems.
• Demonstrated ability to lead multi-disciplinary teams and deliver large transformation programs; strong client-facing communication and ability to translate technical concepts into executive-level recommendations.
• This role requires deep knowledge of consumer goods & retail dynamics and emerging AI tech shaping customer experiences and distribution models.