Agentic Commerce Manager

Job title: Agentic Commerce Manager

About the Role We are seeking a Manager to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role focuses on helping communications, media, and technology organizations adopt AI-powered agents, conversational interfaces, and intelligent systems to influence product discovery, evaluation, and transactions. You will translate emerging agentic commerce concepts into practical strategies and executable solutions across strategy, digital experience, content, platform integration, and data teams.

What You'll Do

• Define how financial products and services should be structured for AI-driven discovery and agent-assisted decision-making.
• Translate emerging agentic commerce trends into practical use cases and implementation roadmaps.
• Support development of frameworks enabling banking clients to participate in AI-mediated customer journeys.
• Lead initiatives to surface products across digital and AI-enabled environments; optimize product pages, journeys, and experiences for visibility and conversion.
• Partner with content and UX teams to structure experiences for both customer engagement and machine interpretation.
• Architect schema and structured data aligned to AI retrieval and reasoning models; ensure product, pricing, availability, policy, and review data are machine-consumable.
• Define standards for Agent Communication Protocols (ACP) and API readiness; collaborate with engineering to expose endpoints for AI agent interaction; ensure feeds support real-time decisioning.
• Optimize structured data for Retrieval-Augmented Generation (RAG) environments and align semantic and markup layers with content teams.
• Implement structured data QA, governance, and compliance considerations; establish governance standards for structured updates across markets.
• Support structuring of product and customer data for analytics, personalization, and AI use cases; collaborate with data teams to improve data accessibility across digital channels.
• Lead workshops and manage day-to-day client interactions; oversee consultants and analysts to ensure high-quality delivery across initiatives.

What We're Looking For

• 7+ years of experience in consulting or digital strategy in the Communications, Media, or Technology industry, including experience with digital transformation, customer experience, or platform-related initiatives; experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends; understanding of digital marketing, content strategy, or product experience optimization; experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps; experience managing small teams and leading workstreams.
• Excellent communication and presentation skills; ability to translate complex concepts into clear, actionable recommendations.

Nice to Have

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Ability to translate complex concepts into clear, actionable recommendations.