About this role
A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.
Responsibilities
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Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
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Flight bookings and travel support
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Financial services
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Telecommunications and technical support
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Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
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Evaluate model performance across a standardized set of qualitative and quantitative metrics.
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Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.
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Evaluation Metrics Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to:
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Task completion accuracy and efficiency
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Conversational naturalness (tone, flow, and coherence)
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Audio comprehension and response quality
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Instruction adherence and contextual understanding
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Basic computer programming literacy, including:
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Understanding of JSON structures
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Familiarity with functions and methods
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Ability to reason about structured data and simple logic
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Technical communication clarity when handling support-style problem-solving
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Technical & Equipment Requirements
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Strong verbal communication skills in a simulated customer support context
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English proficiency including fluency across all language skills: reading, listening, writing, and speaking.
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Access to a high-quality microphone to ensure clean, reliable audio input during evaluations
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Comfort working with structured prompts, evaluation rubrics, and technical guidelines
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Device capable of running audio recording software and opening large technical documentation
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We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.
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Employment type: Contract
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Workplace type: Remote
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Seniority level: Mid‑Senior Level