About this role
Job title: Agentforce Field Service Consultant
About the Role The Agentforce Field Service Consultant is the primary driver for complex deal execution, translating customer requirements into Field Service architectures and roadmaps using Salesforce Field Service, asset management, scheduling, and mobile capabilities. You’ll own the technical vision and demonstrate how these solutions deliver measurable business value.
What You'll Do
- Demonstrate deep familiarity with scheduling in mobile, asset management, and integration technologies.
- Understand market landscape, competition, and technical architecture to position Salesforce Field Service as the best fit.
- Provide actionable technical recommendations to drive usage at scale in production.
- Lead technical design sessions, documenting domain-specific workflows and architectures aligned with client objectives.
- Foster customer champions and establish technical credibility with clients and account partners through discovery calls.
- Present executive-level product demonstrations and answer questions to highlight Field Service value.
- Translate business requirements into solution architectures and roadmaps that leverage Field Service, assets, and mobile capabilities.
- Manage customer technical due diligence and risk assessment processes for complex deployments.
What We're Looking For
- 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture, focused on field service, asset management, or mobile workforce solutions.
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments.
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
- Strong executive presence—comfortable delivering product demonstrations to C-suite and VP-level stakeholders.
- Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles.
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT).
- Experience in competitive positioning and understanding of the field service technology landscape.
Nice to Have
- Salesforce certifications (e.g., Field Service Consultant, Application Architect, or System Architect).
- Background in utilities, manufacturing, healthcare, telecommunications, or similar industries.
- Experience working in or alongside customer success, professional services, or consulting.
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation.
- Track record of developing customer champions and trust-based relationships in enterprise accounts.
Compensation & Benefits
- Benefits and resources to support work-life balance; AI agents accelerate your impact.
- Opportunity to shape the future of Agentforce and Salesforce Field Service in a dynamic, innovative environment.