About this role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.
Qualifications
-
Type of Qualification: Diploma
-
Field of Study: Business Commerce
-
Experience Required
-
Service Management
-
Operations
-
3-4 years
-
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders
-
3-4 years
-
Experience in General client services and / or support capability with proficient technical experience.
Additional Information
Behavioural Competencies:
-
Developing Expertise
-
Documenting Facts
-
Embracing Change
-
Examining Information
-
Interacting with People
-
Interpreting Data
-
Making Decisions
-
Managing Tasks
-
Producing Output
-
Resolving Conflict
-
Thinking Positively
-
Upholding Standards Technical Competencies:
-
Active Listening
-
Client Servicing
-
Query Resolution