About this role
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 340+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
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Ensure smooth and timely freight process flow.
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Prepare various documents for international transportation.
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Ensure accurate and timely client and vendors billing and data entry into our operating system.
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Interact with our customers in arranging their international export shipments, meeting customer service standards.
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Understand department process flow, constantly looking for areas to improve efficiency.
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Ensure all customers standard operating procedures are followed as per Customer SOP.
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Monitor shipment reports to ensure total customer satisfaction.
Support the Supervisor in the following areas:
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Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
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Build and maintaining strong relationships with customers.
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Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
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Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
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Monitor invoicing and BNP report where needed.
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Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
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Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
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Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
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Be continuously open and positive to implementing new system changes and enhancements with the team.
Qualifications
- College graduate or above.
- Global logistics industry knowledge
- Relevant training background; or equivalent combination of education and experience
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
- Fluent in listening, speaking, reading, and writing in Chinese.
Additional Information
Note: This position will be closed by October 19, 2026.