About this role
Agent Network Manager – South Bank
FUNTIONAL/TECHNICAL COMPETENCIES
- Knowledge of Payment Systems
- Market and sector Knowledge
- Stakeholder Management
- Presentation Skills
- Complaint Management
- Analytical skills
- Knowledge of CBN regulations
- Listening Skills
- Data/records management
- Vendor Management
- Customer Relationship Management
GENERAL COMPETENCIES
- Reporting
- Interpersonal Relations
BEHAVIORAL COMPETENCIES
- Empathy
- Respect for Ethical Conduct
- Initiative
- Decision quality & Problem solving
- Time & Self-Management
ORGANIZATIONAL COMPETENCIES
- Execution (Bias for action)
- Excellence (Focus on high performance)
- Continuous Learning
- Service Excellence (Internal or External)
- Digitization