About this role
Agent/Investigator, Asset Protection (Vancouver)
This role is based at our stores in Vancouver, Canada.
What Will You Be Doing?
Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
Provide in person and remote support to local store management to meet strategic asset protection objectives
Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
Commit to the highest degree of professionalism, integrity, and customer service
Complete AP and Physical Security audits on a routine basis.
Complete special projects as assigned by Regional Manager of Asset Protection.
Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
Conduct internal investigations for inventory, cash loss, and violations of policy.
Prepare case reports covering investigation and case details
Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
Serve as a liaison between store/APA investigations and certified market interviewers
Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
Represent company in court proceedings related to investigations
Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
Utilize analytics software to develop specific store loss prevention strategies
Participate in corporate operational test programs to