About this role
Agent/Investigator, Asset Protection (Orange County, CA)
This job is located and onsite at our stores in Orange County, CA.
What Will You Be Doing?
- Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
- Provide in person and remote support to local store management to meet strategic asset protection objectives
- Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
- Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
- Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
- Commit to the highest degree of professionalism, integrity, and customer service
- Complete AP and Physical Security audits on a routine basis.
- Complete special projects as assigned by Regional Manager of Asset Protection.
- Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
- Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
- Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
- Conduct internal investigations for inventory, cash loss, and violations of policy.
- Prepare case reports covering investigation and case details
- Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
- Serve as a liaison between store/APA investigations and certified market interviewers
- Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
- Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
- Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
- Represent company in court proceedings related to investigations
- Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
- Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
- Utilize analytics software to develop specific store loss prevention strategies
- Participate in corporate operational test pr