Agent Experience Manager

About the Role As an Agent Experience Manager at Compass, you are the first point of contact for our agent customers and will be their ongoing account manager. This 100% in-office role is based in Littleton, CO and focuses on helping agents understand Compass, training on our tools and programs, assisting with marketing requests, and delivering a world-class experience. What You'll Do

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and liaising with marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent What We're Looking For
• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs Compensation & Benefits
• Salary: $26.00-$29.00 per hour
• Incentive programs may include cash, equity, or commissions
• Benefits include paid vacation, holidays, sick time, parental leave, recharge leave; medical, tele-health, dental and vision; 401(k); FSAs; commuter program; life and disability insurance; Maven; Carrot; UrbanSitter; Employee Assistance Program; and pet insurance
• This posting notes California/DE transparency requirements and equal opportunity commitment; compensation may include bonuses, commissions, or equity; offers depend on experience and internal equity