Agent Experience Coordinator

About the Role As an Agent Experience Coordinator (AEC) at Compass, you will be the first point of contact for customers in our Miami office, ensuring the office runs smoothly and that Compass standards are upheld. You will support customers with onboarding, training on tools, marketing requests, and day-to-day office needs, delivering a world-class experience and partnering with the agent experience team. What You'll Do

• Welcome guests, manage mail, set up in-office events, and maintain the office appearance and supply inventory.
• Manage a small portfolio of customers via phone, email, and in-person meetings; resolve questions and issues.
• Provide 1:1 support to adoption of Compass technology and adjacent services.
• Partner with the National Onboarding team to facilitate onboarding for new customers.
• Provide basic marketing support (answer questions, create collateral from templates) and liaise with marketing specialists for more complex requests.
• Collaborate with other teams to champion questions and feedback on behalf of agents.
• Troubleshoot basic questions related to technology/devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative assistance (sales meeting prep, data entry, office communications).
• Be a culture carrier, inspiring and empowering others to embrace change. What We're Looking For
• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Excellent listening skills, empathy, and ability to connect with customers.
• Passion for creating community and encouraging in-office engagement.
• Strong problem-solving and analytical skills; ability to adapt and propose solutions.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs. Nice to Have
• Previous experience in real estate or with Compass tools is a plus.
• Proficiency with Zendesk/Salesforce/Confluence as above. Compensation & Benefits
• Participation in incentive programs (cash, equity, or commissions where eligible).
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental and vision benefits; 401(k); FSAs; commuter program.
• Life and disability insurance; Maven (support for new parents); Carrot (fertility benefits); UrbanSitter (caregiver network); Employee Assistance Program; pet insurance.