Agent Experience Coordinator
About this role
About the Role As an Agent Experience Coordinator (AEC) at Compass, you will be the first point of contact for customers in our Miami office, ensuring the office runs smoothly and that Compass standards are upheld. You will support customers with onboarding, training on tools, marketing requests, and day-to-day office needs, delivering a world-class experience and partnering with the agent experience team. What You'll Do
- Welcome guests, manage mail, set up in-office events, and maintain the office appearance and supply inventory.
- Manage a small portfolio of customers via phone, email, and in-person meetings; resolve questions and issues.
- Provide 1:1 support to adoption of Compass technology and adjacent services.
- Partner with the National Onboarding team to facilitate onboarding for new customers.
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