About this role
Job title: Agendador
About the Role The Agendador (Scheduler) at ALS Global will actively recruit and schedule study participants using phone and internal tools to support research projects. You will also handle participant inquiries, registrations, and data entry, and provide reception support as needed.
What You'll Do
- Actively recruit and schedule participants via telephone and internal tools to conduct research.
- Welcome and assist participants by phone and via WhatsApp, addressing questions, complaints, and scheduling needs.
- Register new participants in the system.
- Fill out control spreadsheets and forms for the department.
- Monitor participant inclusions in studies to ensure the necessary participants are delivered.
- Provide reception support to answer questions, schedule participants and perform other tasks.
- Example of work type: customer service in call centers (active or inbound), back-office activities, sales or collections tasks, among others; NOT SELLING PRODUCTS but services with benefits.
What We're Looking For
- High school diploma or equivalent.
- Knowledge and familiarity with Excel.
- Flexibility and Emotional Intelligence.
- Sense of responsibility; Commitment, Proactivity and Initiative.
- Good interpersonal communication.
- Preferred: Experience in Inbound/Outbound Telemarketing.
Nice to Have
- Experience in Telemarketing Receptive / Active.