Agency Executive, Agency Management

Agency Executive, Agency Management

Here at MetLife, we believe in the power of collective expertise and diverse perspectives. It takes a village to forge lasting changes the way we do, and our village is made up of dynamic individuals driven by purpose and kindness.

Job Description

Description and Requirements

Job Purpose:

Lead agency-office operations and sales execution to deliver sustainable growth, strengthen agency capability, maintain business quality, and ensure consistent customer service and compliance.

Main Responsibilities

• Lead agency-office operations in accordance with company standards, policies, and procedures.
• Develop and execute plans to achieve production, workforce, productivity, persistency, and business-quality targets.
• Recruit, develop, coach, and retain agency and unit managers and a professional agent sales force.
• Drive daily and monthly sales activities, monitor performance, and implement timely corrective actions.
• Motivate agency leaders and field representatives to improve productivity, overcome performance barriers, and exceed targets.
• Strengthen the leadership pipeline by identifying and developing high-potential agency talent.
• Analyze sales, workforce, activity, persistency, and business-quality trends to identify gaps and opportunities.
• Maintain accurate agency MIS and deliver timely performance reports, forecasts, and management updates.
• Collaborate with training, operations, customer service, marketing, and other functions to deliver agency priorities.
• Champion high-quality customer service and ensure effective resolution of pre- and post-sales issues.
• Ensure compliance with regulatory requirements, company policies, ethical standards, and sales practices.
• Provide actionable market and field feedback to support continuous improvement and distribution growth.
• Undertake additional responsibilities assigned by the Agency Director.

Job Specification:

• Must be confident in delivering training and in public speaking.

• Must have good skills in Microsoft application.

• Must be comfortable with travel as per business need.

• Must have good verbal and written communication skills in Nepali & English.

• Education: Master’s degree or equivalent.

• Compensation: As per company policy.

• About MetLife

• Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

• As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

• Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

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