About this role
Job title: Aftersales Supervisor
About the Role This position is responsible for coordinating all aftersales operations (service and parts) at the Nakuru Branch, ensuring the delivery of world-class support to customers. The role aims to drive service excellence, customer retention, and sustainable growth by enhancing workshop efficiency, expanding service and parts business, and supporting the overall profitability of the business unit.
What You'll Do
- Oversee daily workshop operations to ensure smooth workflow and efficient service delivery
- Supervise and support service and parts teams to maintain high performance and discipline
- Manage service scheduling and ensure timely completion of repair and maintenance tasks
- Prospect, generate, and grow service and parts business for the Nakuru Branch across all customer segments
- Monitor KPIs including labour sales, turnaround time, productivity, and customer satisfaction
- Ensure compliance with safety, quality, and operational standards across the workshop
- Manage lean parts inventory to ensure availability of required components for service and retail customers
- Coordinate parts department activities to achieve sales targets across all brands
- Maintain proper storage, handling, and security of parts as per company policy
- Assist in preparing annual service and parts budgets and forecasts
- Monitor financial performance and address variances to support branch profitability
- Prepare budget action plans and departmental budgets in line with management guidelines
- Develop and maintain strong customer relationships to drive retention and business growth
- Implement customer acquisition and retention strategies for all brands
- Prepare daily, weekly, monthly, and quarterly reports as per company reporting standards
- Ensure achievement of weekly, monthly, and quarterly revenue targets
What We're Looking For
- Minimum Level of Academic and Professional Qualification: Bachelor's Degree in Automotive Engineering or other relevant field; Diploma in Business Management
- Minimum Level of Experience: 5 years of working experience in aftersales operations in an organisation of similar size of operations
- Technical: Computer literacy; Budgeting; Strategy development and implementation; Knowledge of professional standards; Knowledge of relevant legislation
- Functional: Writing skills; Presentation skills
- Behavioral: Ability to work under pressure; Negotiation & Conflict Management; Interpersonal Skills; Leadership and management ability to lead teams, mentor and coach staff to goals; Performance Management; Professionalism; Integrity and ethics; Building consensus and influencing; Communication Skills; Customer orientation; Resilience; Emotional Intelligence