About this role
ZF Group
Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Country/Region: TR Location: Istanbul, Istanbul, TR, 34935 Req ID 85733 | Istanbul, Türkiye, ZF Services Türk San. ve Tic. A.Ş. Aftersales Services Engineer - Commercial Vehicle, Passenger Car, Off-Highway We are strengthening our team in Customer Service at our location in Istanbul/Sultanbeyli. About the team and role: As the after-sales services department, we handle warranty operations, field operations, service network development, training, and technical support processes for ZF and its affiliated brands Lemförde, Wabco, TRW, and Sachs in Turkey and Azerbaijan. What you can look forward to as Aftersales Services Engineer: Deliver ongoing technical support to authorized service centres and OEM’s Analyse technical reports from authorized services and OEMs, provide technical guidance to services in collaboration with internal technical support teams Communicate with customers based on headquarters feedback and reports received Support joint technical projects with customers Coordinate logistics for part shipments and returns of defective products To follow up on warranty-related matters together with the warranty department and support the process of obtaining warranty approvals from related headquarter units Install diagnostic de