About this role
Job title: Aftersales Parts Manager
We are seeking a high-impact Aftersales Parts Manager to partner with our dealer network and drive profitable growth across parts and service operations. In this field-based role, you will act as a trusted advisor to Case IH and New Holland Agriculture dealers, delivering strategic consulting, actionable business plans, and hands-on support to improve dealer performance, customer satisfaction, and market share.
What You'll Do
- Conduct comprehensive dealer parts and service assessments; develop and execute action plans tied to measurable outcomes
- Drive dealer sales performance aligned to CNH aftersales targets and growth plans; identify incremental parts revenue opportunities across the territory
- Lead territory-level parts business planning with a focus on market share expansion
- Lead regional business planning, forecasting, and opportunity identification; utilize data and reporting tools
- Identify trends, risks, and growth opportunities; deploy structured countermeasures; provide actionable insights and reporting to dealers
- Implement CNH parts and service marketing programs to increase retail penetration; promote integrated solutions across parts and service
- Influence dealer adoption of best practices to achieve 100% absorption through parts and service; promote a culture of continuous improvement
- Ensure consistent delivery of training, tools, and processes that elevate dealer capability
- Build strong relationships with dealer leadership and key customer accounts; improve customer satisfaction through initiatives and best practice deployment
- Deliver training programs, workshops, and seminars; support dealers in adopting tools, processes, and reporting that drive operational excellence
- Gather competitive insights and market trends to inform corporate strategy; provide actionable feedback to internal stakeholders
What We're Looking For
- Bachelor’s degree + 3+ years in sales, business development, or project management; Associate’s degree + 6+ years; High School diploma/GED + 8+ years
- Minimum 2+ years in dealership operations (parts, service, or aftersales)
- Strong ability to influence without authority and drive dealer accountability; strong business acumen
- Experience building and executing territory business plans; excellent communication, coaching, and relationship management skills
- Ability to travel extensively (~70%)
Nice to Have
- Experience with driving continuous improvement initiatives
- Experience with data analytics tools and CRM systems
- Deep understanding of agricultural equipment dealer business models
Compensation & Benefits
- Salary: CAD 83,100 – 127,420 per year plus any applicable bonus
- Benefits include: Flexible work arrangements, Savings & Retirement benefits, Tuition reimbursement, Parental leave, Adoption assistance, Fertility & Family building support, Employee Assistance Programs, Charitable contribution matching and Volunteer Time Off