About this role
We are looking for an experienced After Sales Engineering Manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery.
Job Requirements
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Bachelor’s degree in Engineering (Mechanical or Electrical).
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15–20 years of total experience, including 5–10 years in a managerial role.
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Previous experience in After Sales, Technical Support, or Service Management.
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Strong leadership, communication, and problem-solving skills.
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Solid understanding of troubleshooting, field service, spare parts, and warranty management.
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Strong business acumen with experience in service revenue, KPIs, forecasting, and performance management.
Requirements
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Lead and manage the After Sales Engineering team, ensuring efficient service delivery and technical excellence.
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Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management.
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Handle escalated customer issues and ensure timely and effective resolution.
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Develop strategies to improve customer satisfaction and enhance service efficiency.
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Manage service contracts, warranties, and quality standards.
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Monitor team performance, establish KPIs, and drive continuous improvement.
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Manage service and spare parts revenue, budgeting, forecasting, and business growth.
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Collaborate with Sales and other departments to improve product performance and customer experience.
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Coach, train, and develop the engineering team.
Benefits
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Competitive Salary.
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Medical Insurance.
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Social Insurance.
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Working Hours: 9:00 AM – 5:00 PM.