Aftersales Coordinator

JB Limited – Aftersales Coordinator

JB Limited, an engineering company, is currently recruiting experienced candidates to fill the position below:

Job Title: Aftersales Coordinator

Location: Kano

Coverage: Northern Nigeria, including Abuja

Employment Type: Full-time

Job Summary

• We are seeking an experienced and highly organised Aftersales Coordinator to coordinate service operations, manage customer relationships, and oversee the timely resolution of aftersales requests across Northern Nigeria, including Abuja.
• Based in Kano, the successful candidate will serve as a key link between customers, field service technicians, and internal departments, ensuring effective coordination of maintenance schedules, breakdown response, spare parts availability, and technical support.
• The ideal candidate must demonstrate strong coordination skills, sound customer management capabilities, and the ability to manage service activities across multiple locations.

Key Responsibilities

• Coordinate after-sales service activities and customer requests across Northern Nigeria, including Kano, Abuja, and other assigned locations.
• Maintain regular communication with customers to understand service needs, provide updates, and ensure customer satisfaction.
• Schedule and coordinate preventive maintenance, corrective repairs, breakdown response, and field service visits.
• Liaise with service technicians and relevant departments to ensure timely resolution of customer complaints and technical issues.
• Monitor outstanding service requests and follow up on jobs until completion.
• Coordinate with the Warehouse and relevant teams to ensure the availability of spare parts, tools, and other resources required for service delivery.
• Support the administration and monitoring of warranty claims, maintenance contracts, and service agreements.
• Maintain accurate records of customer requests, service reports, maintenance schedules, and outstanding issues.
• Prepare periodic reports on service performance, customer complaints, pending jobs, and other relevant operational activities.
• Escalate complex technical issues and service delivery challenges to the appropriate management or technical team.
• Collaborate with Sales, Aftersales, Warehouse, and other internal departments to improve service efficiency and strengthen customer relationships.
• Ensure that all service activities comply with company procedures and applicable health, safety, and environmental requirements.

Requirements

• HND or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Business Administration, or a related discipline.
• Minimum of 5–7 years of relevant experience in aftersales coordination, service operations, technical customer support, or a similar role.
• Proven experience coordinating customer service or technical operations across multiple locations.
• Experience in the power generation, generator servicing, engineering, industrial equipment, or related sector will be a strong advantage.
• Good understanding of service scheduling, maintenance coordination, breakdown management, and spare parts requirements.
• Strong customer relationship management, communication, negotiation, and problem-solving skills.
• Excellent organisational and follow-up skills, with the ability to manage multiple service requests and competing priorities.
• Proficiency in Microsoft Office, particularly Excel, and service reporting systems.
• Willingness to travel across Northern Nigeria, including Abuja, as required.
• Ability to work independently, coordinate different stakeholders, and maintain a high standard of customer service.

Application Closing Date

Not Specified.