Aftermarket Controller M/F

Job title: Aftermarket Controller M/F

About the Role The Aftermarket Controller supports the Product Support team and technicians to ensure best management practices are followed, meet key performance criteria, service delivery objectives, and uphold a customer-oriented service aligned with CFAO's strategic vision.

What You'll Do

• Schedule, plan and communicate service activity to technicians and customers; assign technicians to attend to services, breakdowns, engineering, spraybooth work, and book all jobs on MobileTech.
• Follow up on all WIP jobs daily.
• Facilitate customer calls, complaints and queries; ensure the process and results are communicated to customers.
• Plan and arrange for machines to come to the workshop; assign technician; follow through until delivery.
• Liaise with internal customers, New and Used Sales and Rental departments.
• Compile sustainability report – monthly.
• Invoicing completed jobs within 3 working days; ensure jobs are opened/closed per company standards, accurate and timely.
• Ensure technicians achieve labour recovery >85%.
• Maintain service excellence and provide timely feedback to customers.
• Perform administrative tasks relating to invoices; processing creditors invoices; creating order numbers and supplier invoices; submitting tax invoices and job cards to customers.
• Prepare quotations, submit and follow up with customers; coordinate with Product Support for order numbers.
• Resolve debtors’ queries and follow through until resolved.
• GPS amendments weekly for business and private trips.
• Process technicians’ overtime; order parts; assist with load test certificates issued within 2 working days when required.
• General administrative duties (emailing, filing, reports, etc.)
• Maintain and update information on the database.

What We're Looking For

• Matric/Grade 12 plus 3 years relevant experience.
• Advanced/Expert computer literacy in MS Outlook, Word and Excel.
• English (Professional).
• Strong planning, scheduling and customer-service orientation with ability to coordinate multiple stakeholders.