After-Sales & Workshop Operations Executive

Excelon Limited addresses a critical gap in the MSME sector by offering specialized HR services, mitigating the adverse effects of HR neglect commonly observed among these enterprises . By providing comprehensive HR support, Excelon Limited empowers MSMEs to navigate complex HR challenges effectively, fostering a conducive work environment and enhancing orga...

After-sales & Workshop Operations Executive

Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 5 - 20 years Location Nairobi Job Field Engineering / Technical , Sales and Business Development Salary Range KSh 50,000 - KSh 100,000/month We are seeking an experienced, commercially driven and hands-on After-Sales & Workshop Operations Executive to manage and grow a busy automotive workshop operation. This is a senior operational role for an individual who understands vehicle workshop operations, customer service, accident repairs, insurance processes, staff supervision and business development.

KEY RESPONSIBILITIES

• Workshop Operations

• Manage the day-to-day operations of the workshop.

• Coordinate vehicles from reception and assessment through repair, quality control and final delivery.

• Plan and allocate workshop jobs to technicians and monitor progress.

• Ensure jobs are completed within agreed turnaround times.

• Monitor quality of repairs and minimise rework.

• Ensure workshop equipment, tools and resources are properly utilised.

• Customer & Service Advisory

• Act as the key link between customers and the workshop.

• Receive customers and understand their vehicle repair and service requirements.

• Prepare and coordinate quotations, job cards and work orders.

• Keep customers informed on repair progress, costs and completion timelines.

• Handle customer complaints and resolve service-related issues professionally.

• Build relationships that encourage repeat business and referrals.

• Accident & Insurance Repairs

• Coordinate accident-related repairs from assessment through completion.

• Liaise with customers, insurance companies, assessors and other relevant parties.

• Follow up on estimates, approvals and repair authorisations.

• Ensure accident repair documentation is accurate and up to date.

• Monitor accident-repair jobs to ensure timely completion.

• Business Development & Sales

• Actively generate new workshop business.

• Identify opportunities for servicing and repairing vehicles belonging to corporate and fleet customers.

• Develop and maintain relationships with potential and existing customers.

• Pursue opportunities in fleet servicing, accident repairs, mechanical repairs and related services.

• Build a strong pipeline of workshop jobs.

• Contribute directly to increasing workshop utilisation, sales and revenue.

• Staff Management

• Supervise workshop staff and technicians.

• Allocate work and monitor productivity.

• Promote discipline, teamwork and professional conduct.

• Monitor individual and team performance.

• Identify training and development needs.

• Ensure staff comply with operational and safety requirements.

• Commercial & Performance Management

• Monitor workshop sales, revenue and profitability.

• Track jobs received, completed and pending.

• Monitor turnaround times and workshop productivity.

• Control wastage, unnecessary delays and rework.

• Prepare regular reports on workshop operations and performance.

• QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Automotive Engineering, Motor Vehicle Technology, Mechanical Engineering or a related field.

• At least 5 years' relevant experience in automotive workshop operations, after-sales, fleet or a related environment.

• Demonstrated experience supervising technical/workshop teams.

• Practical knowledge of vehicle servicing, maintenance and repair processes.

• Experience in accident repair and insurance-related processes.

• Experience in customer service/service advisory.

• Demonstrated ability to generate business and grow workshop revenue.

• Strong understanding of job cards, quotations, job costing and workshop processes.

• Valid driving licence.

• KEY COMPETENCIES

• Workshop operations management

• Automotive technical knowledge

• Service advisory

• Accident and insurance repair coordination

• Business development and sales

• Fleet customer management

• Customer relationship management

• Staff supervision

• Negotiation and communication

• Problem solving

• Commercial awareness

• Planning and organisation

• Ability to work under pressure

• WHO WE ARE LOOKING FOR

• The ideal candidate should be more than a service adviser.

We are looking for someone who can:

• Manage the workshop.

• Lead the team.

• Handle customers.

• Coordinate accident repairs.

• Build business relationships.

• Generate workshop work.

• Drive revenue and performance.

• Candidates with experience managing busy workshops, large vehicle fleets, high-volume service operations or accident-repair environments are encouraged to apply.

• Check how your CV matches this job

• WHO WE ARE LOOKING FOR

• The ideal candidate should be more than a service adviser.

We are looking for someone who can:

• Manage the workshop.

• Lead the team.

• Handle customers.

• Coordinate accident repairs.

• Build business relationships.

• Generate workshop work.

• Drive revenue and performance.

• Candidates with experience managing busy workshops, large vehicle fleets, high-volume service operations or accident-repair environments are encouraged to apply.

• About Application

• Only shortlisted candidates will be contacted.