After-Sales Service Manager (HVAC)

After-Sales Service Manager (HVAC)

We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination. The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.

Key Responsibilities

• Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
• Coordinate after-sales services, repairs, maintenance, and warranty claims.
• Liaise with technical teams to resolve equipment-related issues.
• Monitor service requests and ensure prompt follow-up with customers.
• Build and maintain strong customer relationships.
• Maintain accurate records of customer complaints, service activities, and warranty claims.
• Prepare customer service reports and identify areas for improvement.

Requirements

• Bachelor's degree or HND in Business Administration, Engineering, or a related field.
• 2–4 years of relevant experience in customer service or after-sales service.
• Experience in HVAC, engineering, or technical equipment industries is highly preferred.
• Knowledge of warranty management, complaint resolution, and service coordination.
• Strong communication, problem-solving, and organisational skills.
• Proficiency in Microsoft Office and ERP/CRM systems.