About this role
Job title: After-Sales Service Leader
About the Role The After-Sales Service Leader will manage a team of technicians for Nilfisk's Madrid/Pinto after-sales operations, monitor KPIs, and ensure the profitability and quality of service. The role requires strong leadership, a technical background in industrial machinery, and the ability to collaborate across departments to deliver excellent customer experience.
What You'll Do
- Coordinate and supervise a team of technicians to ensure efficient and timely service assistance.
- Monitor key performance indicators (KPIs) to track performance of the after-sales service.
- Ensure profitability of the after-sales service by managing costs and optimizing resources.
- Provide technical support and guidance to the team.
- Develop and implement strategies to improve customer satisfaction and service quality.
- Handle customer complaints and issues.
- Collaborate with other departments to ensure seamless service delivery and customer experience.
What We're Looking For
- Leadership: strong leadership skills to effectively manage and motivate a team of technicians.
- Technical Expertise: in-depth technical knowledge of industrial machinery to provide accurate guidance and support.
- Problem-Solving: excellent problem-solving abilities to address and resolve customer issues promptly.
- Customer Focus: maintain a high level of customer satisfaction by ensuring timely and efficient service delivery.
- Language: Spanish native and fluent English.
- Experience in using ServiceMax or other CRM tools.
- Position based in Madrid / Pinto.