After-Sales Engineer

About the Role GRAMMER is seeking an After-Sales Engineer in Tianjin to manage 0-KM and field claim handling, support customer quality agreements, and drive improvements across the customer quality process. You will work with cross-functional teams to translate VOC/VOB into actions and ensure customer satisfaction. What You'll Do

• Active management of 0-KM claim handling and support field claim handling based on data analysis following GPQ requirements.
• Claim settlements including 0-km and field warranty reimbursement and negotiation.
• Support key account leaders and customer relationship/commercial leader in negotiating services and quality agreements with customers.
• Manage customer interface and team (RQE – Resident Quality Engineer).
• Conduct customer audits/visits, ECM – translate VOC and VOB, establish trust with customers.
• Manage customer quality process including escalation.
• Make processes measurable, report on customer satisfaction, claims, warranty, and follow up the gap closure regularly.
• Complete other tasks as assigned by leader. What We're Looking For
• Master knowledge of international quality systems; rich experience with quality management in production.
• Knowledge of national laws of product quality; FMEA, SPC, APQP, PPAP, MSAF.
• Familiar with quality management methods.
• Capable of creation of documentation for quality management system.
• Flexible, adaptable, and persuasive.
• Strong in education and coordination.
• Solid, diligent, concentrative and serious.
• Teamwork oriented.
• Undergraduate or above in Science and Engineering; minimum 3 years of work experience with quality management in automobile or manufacturing field. Compensation & Benefits
• The well-being of our employees is our top priority; attractive remuneration and a range of benefits.
• Subsidized company pension plan.
• Individual offers to strengthen health and work-life balance.
• International job options in a dynamic and global working environment.
• Open corporate culture and collegial team structure.
• Qualified induction and further training opportunities.
• Strategic employee development through defined career paths.
• Modern canteen subsidized by the employer.
• Corporate benefits from well-known providers of products and services.