About this role
Job title: After Sales Assistant
About the Role Join Kavak as an After Sales Assistant to support customers at our HQ, explain warranty processes, and resolve questions. You will also drive upselling, coordinate with the central warranty team, and ensure a smooth customer experience in our growing post-sale operations.
What You'll Do
- Receive, advise and accompany customers during their visit to the headquarters, explaining warranty processes and resolving questions.
- Manage upselling and upgrades of products and services.
- Perform vehicle check-in, assessing the current condition of the vehicle.
- Update and follow up on customer cases in the CRM, ensuring accurate and timely information.
- Assist customers with activating mobility coupons when needed.
- Coordinate communication and follow-up with the central warranty team for special cases.
- Follow up on Car Care cases via calls or chat, ensuring proper customer care.
- Prepare the vehicle delivery sheet and explain in detail the repairs or services performed.
What We're Looking For
- 3+ years of experience in mechanics and customer service/sales.
- Knowledge in diagnosing and repairing mechanical, electrical/electronic faults, fuel-injection systems, air conditioning, suspension, and brakes.
- Desirable experience working in mechanical workshops as an automotive technician and in multi-brand mechanics.
- Education desirable: Automotive Mechanics.
Nice to Have
- Experience working in mechanical workshops as an automotive technician and in multi-brand mechanics (desirable).
Compensation & Benefits
- Salary: MXN 11,038.00 per month (plus MXN 1,056 in value vouchers).
- Benefits: Legal benefits, vacation days above the law, Major Medical Insurance, Life Insurance, discounts on Kavak products, partnerships with other brands, and more.