Adventure Concierge

Job Description

The Adventure Concierge is part connector, part storyteller, and part curator, who helps guests uncover the magic of Banff National Park through authentic, personalized recommendations.

You'll partner with skilled local guides, outfitters, and experience providers to match each guest with the perfect journey. You prepare guests with practical advice, gear insights, and thoughtful education that builds confidence and fuels excitement. Whether helping a first-time visitor plan a sunrise hike or sharing stories of Banff’s history and wildlife, you'll create moments that feel elevated, genuine, and unforgettable.

Start Date: December 2026

What You'll Be Doing

• Guest Engagement & Experience Curation

• Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences.

• Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests.

• Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings.

• Provide clear and accurate recommendations that align with guest experience level, comfort, and conditions.

• Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards.

• Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure.

• Offer intuitive guidance on gear, weather, travel times, and equipment needs, ensuring confidence before departure.

• Retail & Brand

Experience

• Support

• Contribute to merchandising and maintaining retail displays within the Adventure Centre.

• Share product knowledge and brand stories to help guests make informed and meaningful purchases.

• Support inventory accuracy by following established systems, receiving shipments, and maintaining visual organization.

• Assist in operating the POS system and completing guest transactions with precision and efficiency.

• Operational Excellence

• Maintain accurate documentation related to bookings, vendor coordination, retail inventory, and guest interactions.

• Support departmental systems by following established procedures and contributing to continuous quality improvement.

• Work collaboratively within a structured environment that prioritizes accuracy, consistency, and clear communication.

• Collaboration

• Work closely with internal departments including Rooms, Wellness, Food & Beverage, and Marketing to enhance the overall guest journey.

• Build relationships with local guides, tour operators, and partners, ensuring accurate and up-to-date experience information.

• Communicate professionally and efficiently with guests, colleagues, and partners.

Qualifications

What You Bring

• Previous experience in concierge, guest services, adventure tourism, or a similar guest-facing role.
• Strong knowledge of Banff National Park, its trails, seasonal conditions, cultural touchpoints, and safety guidelines, or a commitment to learning quickly.
• Excellent communication and storytelling skills, with the ability to translate information into inspiring, accurate, guest-ready guidance.
• Comfort working in a structured environment where accuracy, consistency, and high quality are essential.
• Strong organizational skills with the ability to manage multiple tasks, inquiries, and details simultaneously.
• Confidence using digital tools, mapping platforms, booking systems, and POS software.
• A genuine passion for connecting with guests and creating thoughtful, personalized experiences rooted in adventure, wellness, and local culture.

Bonus If You Bring

• In-depth local expertise in Banff National Park’s backcountry, trails, wildlife, and seasonal patterns.
• Experience in retail, merchandising, gear knowledge, or lifestyle/adventure brand storytelling.
• A background in adventure guiding, concierge services, recreation management, or luxury travel.
• Personal passion for hiking, climbing, skiing, or exploring the Rockies, and a desire to share that passion with others.

Who You Are

You’re a connector at heart, thoughtful, curious, and inspired by the landscapes and stories that make Banff extraordinary. You bring warmth, precision, and a sense of purpose to every interaction. You take the time to understand guest needs deeply and offer recommendations that are not only exciting, but safe, accurate, and rooted in care.

You thrive in environments where structure and creativity intersect. You love delivering polished, high-quality w