Advanced App/Cloud Support & Engineering Analyst

Dynamics 365 Customer Engagement

Advanced App/Cloud Support & Engineering Analyst

Mid-Level

Full time

Job No. 14748510

Multiple Locations

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced Dynamics 365 Customer Engagement D365 CE Customer Engineer with a strong background in performance engineering troubleshooting and scalability testing In this role you will partner with enterprise customers to assess solution health analyze performance bottlenecks conduct benchmark and load testing and develop actionable remediation plans The successful candidate will combine expertise in D365 CE Dataverse and Power Platform with strong analytical and communication skills to help customers optimize performance and confidently scale their business critical applications

Key Responsibilities

• Serve as a trusted advisor on Dynamics 365 CE Dataverse and Power Platform performance engineering best practices

• Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers

• Analyze platform telemetry diagnostic logs and performance data to identify bottlenecks root causes and optimization opportunities

• Design and execute scalability load and benchmark testing to validate system performance against expected business workloads

• Troubleshoot performance issues related to customizations plugins workflows Power Automate flows integrations security models and large data volumes

• Identify risks to delivery success and proactively implement mitigation strategies

• Create prioritized remediation and optimization plans based on technical findings and customer business objectives

• Qualification

Basic Qualifications:

• Minimum 5 years of experience designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse including workload modeling automated test development load execution telemetry correlation root cause analysis and presentation of prioritized remediation recommendations.

• Up to date product knowledge in Dynamics 365 Customer Engagement Modules

• Dynamics 365 Sales

• Dynamics 365 Customer Service

• Dynamics 365 Field Service

• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform

• Dataverse

• Power Apps

• Power Automate

• Power Platform admin center

• Brings a track record of reviewing solution designs and calling out practical improvements to scalability performance and maintainability

• Skilled at environment health assessments and making recommendations to improve stability

• Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments improving system responsiveness and reliability

• Hands on development and data integration across Dynamics 365 CE including client side scripting TypeScript JavaScript server side logic Dataverse plugins in C and data integration tools

• Comfortable managing solution lifecycle across environments including solution packaging pipeline based deployments version control and safe promotion from development to production

• Minimum associate degree

• Preferred Qualification

• Effective communication skills to identify engage and interact with key stakeholders

• Proficiency in delivering technical training

• Consulting and customer facing role experience

• Excellent problem solving and troubleshooting skills

• Ability to work collaboratively in a team environment

• Deep technical acumen combined with a curiosity to continue learning Excitement for modern engineering tools and practices

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/09/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

• Accenture Flex Jobs

• Role

Location

Hourly Range

California 60 to 70

Colorado 60 to 70

Connecticut 60 to 70

District of Columbia 60 to 70

Il linois 60 to 70

Maine 60 to 70

Maryland 60 to 70

Massachusetts 60 to 70

Minnesota 60 to 70

New York 60 to 70

New Jersey 60 to 70

Ohio 60 to 70

Virginia 60 to 70

Washington 60 to 70

Locations

Seattle, WA

Albany, NY

Arlington, VA

Atlanta, GA

Austin, TX

Beaverton, OR

Bentonville, AR

Boston, MA

Carmel, IN

Charlotte, NC

Chicago, IL

Cincinnati, OH

Cleveland, OH

Columbus, OH

Culver City, CA

Denver, CO

Des Moines, IA

Detroit, MI

Hartford, CT

Houston, TX

Irving, TX

Kirkland, WA

Miami, FL

Milwaukee, WI

Minneapolis, MN

Morristown, NJ

Mountain View, CA

Nashville, TN

New York City, NY

Oklahoma City, OK

Orlando, FL

Philadelphia, PA

Pittsburgh, PA

Raleigh, NC

Sacramento, CA

San Diego, CA

San Francisco, CA

Scottsdale, AZ

St. Louis, MO

St. Petersburg, FL

Walnut Creek, CA

Additional Information

Equal Employment Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.