About this role
Overview
We are looking for a detail-oriented Admissions Officer to support our clients from the moment they sign up until they receive their admission and are ready to travel. You will be the main point of contact for converted clients, managing their applications and keeping them informed at every stage.
Responsibilities
- Act as the main contact for all converted clients throughout their application journey
- Collect, review, and verify client documents (transcripts, certificates, passports, references, etc.)
- Prepare and submit university applications accurately and before deadlines
- Track every application and update the CRM regularly
- Send clients timely updates on application status, offers, and next steps
- Guide clients on admission requirements, deposits, visas, and enrolment
- Communicate with university admissions offices and follow up on pending decisions
- Help clients prepare CVs, personal statements, and other supporting documents
- Resolve client queries quickly and professionally
- Work with the sales team for smooth handover of new clients
- Report weekly on application progress
Requirements
- Bachelor's degree or HND in any field
- 1 to 3 years of experience in admissions, customer service, or client management (study abroad experience is an advantage)
- Strong attention to detail and excellent organisational skills
- Excellent written and spoken English
- Comfortable using email, WhatsApp, Google Workspace, and online application portals
- Able to manage multiple clients and deadlines at once
- Patient, professional, and client-focused
- Based in or able to relocate to Abuja
What We Offer
- Competitive salary
- Training and career growth
- A supportive, fast-paced team