Admissions Counselor I

About the Role Regent University's Admissions Counselor I is a frontline recruiter in a faith-based, academically rigorous environment. The role contributes to converting qualified applicants into enrolled students within a blended inbound/outbound call center, delivering exceptional service while guiding prospective students through admissions processes. What You'll Do

• Represent Regent University as a general recruiter for all undergraduate and graduate programs, delivering extraordinary customer service to prospects, applicants, and enrolled students.
• Develop and maintain knowledge of all undergraduate, graduate, and doctoral programs; counsel prospective students on program fit and admissions requirements.
• Maintain knowledge of resources including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and student resources.
• Make high-volume outbound calls, receive inbound calls, and maintain comprehensive student records using technology while ensuring confidentiality.
• Meet and exceed KPIs for each term as determined by Enrollment Management leadership and adhere to internal processes.
• Demonstrate professionalism in interactions with internal and external stakeholders in person and in writing.
• Commit to ongoing learning and professional development; retain new content for daily use.
• Coordinate and participate in admissions and recruitment events; assist with onboarding and training of new staff members. What We're Looking For
• Bachelor's Degree preferred.
• 1-2 years of admissions, customer service, sales and/or telemarketing/tele-counseling experience beneficial.
• Strong organizational abilities; excellent written and oral communication and interpersonal skills; ability to establish rapport with a diverse customer base.
• Motivated, coachable, and effective in a production-driven environment.
• Ability to work a flexible schedule that may include days, evenings, and weekends, including rotating Saturdays and the second shift (12pm–9pm).
• Reliable transportation to travel to and from work in a timely manner.
• Proficiency with technology including CRM systems, Microsoft Suite, phone systems; ability to multitask within these systems; typing speed of 40 WPM.
• Christian commitment consistent with Regent University’s mission; embrace the mission with a Christian witness and a heart for student development; ability to maintain confidentiality; commitment to Excellence, Innovation, and Integrity. Compensation & Benefits
• Salary: $40,000 annually.
• Benefits: health, life and disability insurance; flexible spending accounts; tuition incentives; retirement plans; time off, and more.
• Work schedule may require days, evenings, weekends, including rotating Saturdays and second shift (12pm–9pm).