Admissions Counselor

Summary

• We are looking for a motivated and empathetic Admissions Counselor to join our remote Admissions team.
• In this role, you will be the first point of contact for prospective students, guiding them from initial inquiry through to enrollment and helping them take a meaningful step toward their academic goals.

What you'll do

Prospective student engagement:

• Conduct daily outreach to prospective students via phone, WhatsApp, and email, introducing programs and encouraging applications.
• Deliver clear, accurate, and compelling information about academic offerings, enrollment timelines, and financial requirements.
• Respond promptly and professionally to all inquiries with a supportive, solution-oriented approach.

Application processing:

• Guide applicants through completing required forms and submitting supporting documentation.
• Review submissions for completeness, flag missing information, and communicate next steps clearly.
• Assess initial eligibility and keep applicants informed throughout the review process.

Counseling and support:

• Provide personalized guidance throughout each applicant's admissions journey, addressing individual concerns at every stage.
• Clarify program structures, fee schedules, deadlines, and enrollment expectations in a straightforward and supportive manner.

Fee and deposit collection:

• Explain payment procedures for enrollment fees and deposits clearly and transparently.
• Follow up consistently to facilitate timely payments and coordinate with the Finance team to confirm completion and escalate any issues.

Follow-up and relationship management:

• Maintain proactive, structured follow-up communication with every assigned lead.
• Apply relationship-nurturing techniques to build trust, improve engagement, and increase lead-to-enrollment conversion rates.

Data entry and reporting:

• Record all student interactions, application status updates, and payment confirmations accurately in the CRM.
• Submit regular progress reports on lead status, payment tracking, and enrollment outcomes to the Senior Admissions Counselor.

What we're looking for

• A Bachelor's Degree in Business, Communications, Marketing, Education, or a related field — preferred but not required in lieu of equivalent experience.
• At least 1–2 years of experience in telesales, a call center, or a customer-facing service role.
• Strong verbal communication skills, including the ability to handle objections and build rapport over the phone and via messaging platforms.
• Proficiency with CRM tools (e.g., Zoho, Salesforce) and communication platforms such as WhatsApp and ManyChat.
• Excellent organizational skills with the ability to manage multiple leads and follow-ups simultaneously.
• A goal-driven, detail-oriented mindset and a genuine commitment to student success.
• Comfort working independently in a remote, fast-paced environment, including flexible hours to support students across different time zones.
• High ethical standards and a strong respect for student data privacy.

Nice to have:

• Prior experience in admissions, student recruitment, or educational services.
• Familiarity with the higher education landscape in Ghana and the broader sub-Saharan Africa region.
• Experience working with multilingual or multicultural student populations.

Application Closing Date

• Not Specified.