Admissions Consultant

About the Role Regent University is seeking an Admissions Consultant to convert inquiries into qualified applicants. This is a sales-driven role in a blended inbound/outbound call center and requires professional communication and extraordinary customer service while guiding prospective students through Regent's admissions process. What You'll Do

• Represent Regent University as a general recruiter for all undergraduate and graduate programs.
• Advise prospective students on program fit and admissions requirements.
• Develop and maintain comprehensive knowledge on all student-related resources, including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and other pertinent information.
• Maintain a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive, confidential student records through the correct use of technology.
• Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes.
• Coordinate and participate in admissions and recruitment events.
• Assist with onboarding and training of new staff members. What We're Looking For
• High school diploma or equivalent
• 1-2 years customer service, sales and/or telemarketing experience preferred
• Ability to work a flexible schedule that may include days, evenings, and weekends including rotating Saturdays and second shift (12pm-9pm)
• Reliable transportation to travel to and from work in a timely manner
• Competence and ability to be trained in technology including Customer Relation Management (CRM) systems, Microsoft Suite and phone systems, and the ability to multi-task within these systems, including a minimum typing speed of 40 WPM
• Christian commitment consistent with Regent University mission as described in our application, website, and Employee Handbook
• Strong organization, communication, and interpersonal skills
• Ability to work effectively in a production-driven environment while being motivated and coachable
• A heart for the personal, spiritual, and professional development of students
• Ability to maintain prospect, applicant, student, and institutional confidentiality
• Excellent customer service skills and the ability to provide service in a professional manner
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity Compensation & Benefits
• Salary: $40,000 per year
• Benefits include health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; time off, and more.