About this role
Job title: Admission Clerk
We are seeking an Admission Clerk for Life Knysna Private Hospital, reporting to the Admissions supervisor. The role focuses on managing the admission process in line with Life Healthcare policies, ensuring accuracy, efficiency, and compliance.
What You'll Do
- Ensure accurate and efficient administration of the Admission process.
- Collect demographic data with attention to detail according to procedures.
- Manage hospital financial risk by obtaining approvals within turnaround times, collecting co-payments, private estimates and upfront deposits per Life Healthcare protocols.
- Develop and maintain relationships with patients, funders, doctors, and other stakeholders.
- Complete billing checks within unit targets; compile private estimates and manage associated financial risk.
- Communicate effectively, both verbally and in writing.
- Perform front desk/concierge duties, switchboard and porter duties when needed.
- Apply POPIA knowledge to prepare patient folders for Scanco.
- Work day, night, and weekend shifts according to a flexi-hours system.
- Demonstrate keen attention to detail.
What We're Looking For
- Minimum Requirements: Grade 12 / Matric; computer proficiency (Word, Excel, Outlook).
- Advantageous: Experience in office admin and front desk customer service; knowledge of the private healthcare environment.
- Key skills and competencies: problem-solving, resilience, diversity engagement, strong communication, relationship building, customer responsiveness, ethical behavior, drive and energy, excellence orientation.
- Eye for detail; ability to work under pressure and adapt to a healthcare environment.
Nice to Have
- Experience in private healthcare environment is advantageous.
Compensation & Benefits
- Salary: not disclosed
- Benefits: not specified