About this role
Job title: Administrator (Support & Operations)
About the Role Administrator (Support & Operations) is responsible for on-call support, incident resolution and root cause analysis to ensure positive customer feedback in the Desk Side Services / Windows PC domain.
What You'll Do
- Adhere to quality standards, regulatory requirements and company policies.
- Provide support for on-call escalations and perform root cause analysis of issues.
- Contribute to knowledge base updates, train freshers, and coach analysts.
- Independently resolve tickets within agreed SLA targets.
- Ensure positive customer experience and CSAT through First Call Resolution and minimizing reopened or rejected cases.
What We're Looking For
- Experience in data center/server room facilities management and basic Hands and Feet administration.
- Physical support tasks including racking and stacking servers and network devices; rack cabling and cable management.
- Support for component upgrades, swaps, change-outs, lights-on verification and reboots.
- Knowledge of health and safety policies; ability to comply with safety procedures; use of PPE where required.
- Ability to operate at client sites and comply with client safety programs; on-call readiness.
- Strong communication skills and problem-solving abilities for incident reporting and root cause analysis.
Compensation & Benefits
- Industry-benchmarked compensation.
- Best-in-class healthcare benefits.
- Personal time off and maternity/paternity benefits.
- Access to skills / higher education programs/resources.
- Discounts on products and services via Benefit Box.
- Opportunities to grow and advance your career.
- CSR program participation and a purpose-driven role.
Note: Benefits may vary by country and employment type.