About this role

MUFG Administrator, Service Point Management Department

Document Handling: Receive, review, and verify customer-submitted documents with high accuracy, ensuring timely processing in accordance with the Standard Operation Manual.
Customer Support: Strengthen customer trust by providing proactive, solution-oriented assistance to address customer inquiries and concerns.
Administrative Support: Provide comprehensive support in handling and resolving administrative matters within SPMD.
Process Improvement: Analyze and provide recommendations to enhance operational processes, ensuring effectiveness, efficiency, and continuous improvement.
Cross-Unit Collaboration: Support other units—particularly the Marketing Support Team—in achieving departmental targets and key performance objectives.

Recent graduate with a bachelor’s degree (S1) in any discipline. Degrees in Marketing, Business, or Communication are highly preferred.
Excellent communication skills, both verbal and written.
Proficiency in English is mandatory, and basic knowledge of the Japanese language is highly desirable.
Strong analytical and problem-solving skills, with the ability to collaborate effectively within a team.
Technical proficiency in Microsoft Office 365 (Excel, Word, PowerPoint), Google Workspace (Spreadsheet, Docs, Slides), and Canva. Familiarity with basic Tableau will be highly considered.
Time management and ability to handle multiple tasks. Demonstrates eagerness to learn and grow, with good adaptability.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
About US
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

Administrator, Service Point Management Department