Administrator - Operations & HR

Classic Mouldings Limited

Administrator - Operations & HR

Role Summary

The Administrator will play a central role in overseeing HR processes, coordinating office operations, managing front office duties, and supporting company leadership with high-level administrative functions.

This position requires a proactive, dependable, and detail-oriented professional who can manage multiple responsibilities while maintaining professionalism and discretion.

Key Responsibilities

• Executive & Administrative Support

• Provide direct administrative support to the Directors and senior leadership.

• Manage calendars, coordinate internal and external meetings, and prepare reports or briefing materials.

• Draft and manage correspondence, presentations, and official documentation.

• Human Resource Management

• Oversee recruitment, onboarding, performance reviews, and staff development initiatives.

• Maintain up-to-date personnel records, contracts, and compliance documentation.

• Monitor employee attendance, manage leave schedules, and support staff welfare programs.

• Support in conflict resolution, team structure development, and adherence to internal policies.

• Front Office & Client Coordination

• Serve as the first point of contact for clients, suppliers, and partners.

• Answer and direct phone calls professionally and manage all front office communication.

• Ensure the reception and meeting areas reflect the company’s brand and values.

• Office & Operations Management

• Oversee procurement of office supplies and operational materials.

• Ensure office systems (filing, inventory, communications) run smoothly.

• Liaise with transport, logistics, and external service providers to coordinate daily operations.

• Supervise support staff including drivers, office assistants, and cleaners.

• Corporate Communications & PR Support

• Coordinate official communications, company notices, and executive memos.

• Support Directors in planning corporate events, meetings, or external engagements.

• Maintain confidentiality and represent the company with professionalism.

• Qualifications & Experience

• Bachelor’s Degree or Higher Diploma in Business Administration, HR Management, Communications, or a related field.

• Minimum 3 years of relevant experience in an administrative, HR, or front office coordination role.

• Experience in a dynamic, fast-paced work environment with multiple reporting lines is an added advantage.

• Key Competencies

• Professional Communication: Fluent in English and Kiswahili, with excellent verbal and written communication skills.

• People Management: Strong interpersonal skills with the ability to lead, delegate, and support others effectively.

• Organizational Excellence: Highly organized, detail-oriented, and able to manage competing priorities under pressure.

• Tech Proficiency: Skilled in MS Office (especially Excel, Outlook, Word), with the ability to quickly learn internal systems.

• Discretion & Integrity: Demonstrates sound judgment and absolute confidentiality in handling sensitive matters.

• Self-Driven: Takes initiative, anticipates needs, and handles responsibilities with minimal supervision.

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