Administrator: Change Configuration & Asset Management

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Administrator: Change Configuration & Asset Management

Division: Strategy and Transformation Reference No: 6940 Location: Centurion, Gauteng, ZA Employment Type: Permanent Disability (EE targeted role): No T.A.S.K Grade: 11 Job Posting Salary: R501,775.00 Job Posting End Date: 4 Aug 2026

The Road Accident Fund’s mission is to provide timely and equitable assistance to those affected by motor vehicle accidents through the provision of appropriate social benefits to ensure financial relief and recovery for qualifying individuals. Discover more

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Purpose of the Job: The Administrator: Change Configuration and Asset Management is responsible for maintaining the integrity of the live environment by coordinating controlled changes, ensuring reliable configuration information (CMDB), and monitoring asset visibility and accountability to support service delivery and decision-making.

Key Performance Areas

• Integration of Enterprise Management Tools
• Installation, configuration & administration. Upgrade and maintenance of the tools.
• Monitor and attend to the errors reported in the logs
• Ensure high availability of the tools.
• Validation of the patches.
• Test the compatibility of the existing tools with the new releases.
• Integration of various tools
• Ensure that all changes to the configuration are recorded, approved, and tracked.
• Maintain a centralized repository of software and hardware configurations.
• Maintain baselines of software configuration and hardware components.
• Conduct regular configuration audits to ensure compliance with configuration management processes and procedures.
• Monitor and maintain configuration control and version management.
• Stay current with emerging configuration management technologies and make recommendations for incorporating new solutions into the organisation’s configuration management environment.
• Configuration Management and Asset Management
• Ensure an accurate and up-to-date inventory of hardware, software, and other ICT assets.
• Regularly review, update and maintain configuration management database (CMDB).
• Establish clear and concise configuration baseline
• Ensure effective configuration control and version management.
• Accurately and efficiently install, configure and maintain system software and applications.
• Identify and resolve issues in a timely and effective manner.
• Patch and update cycles regularly.
• Keeping systems secure and up to date
• Proper recording, approval, and tracking of all changes to the configuration.
• ICT Change Management
• Coordinate services, implement and monitor release plans, change requests, producing detailed timetables of events and documenting action plans.
• Communicate and manage expectations during the planning and rollout of new releases.
• Coordinate and present in change advisory board forums.
• Quality Assurance and Compliance
• Set standards for enterprise management tools
• Set procedures for installations and configurations
• Prepare and Maintain enterprise management tool related documentation.
• Evaluate and recommend any upgrades required for the enterprise environment.
• Compliance frameworks and standards, regulatory requirements, and quality assurance methodologies.
• QA Initiatives to ensure that system configurations meet the needs of stakeholders.
• Documentation and Reporting
• Record keeping and reporting tools, documentation standards, and communication protocols
• Produce regular reports on system performance and availability.
• Contribute to the development of functional reporting systems, for management, project or performance reporting.
• Stakeholder Management
• Assist with inquiries and request for information from both internal and external stakeholders.
• Contribute to the maintenance of relationships service providers.

Qualifications

• Bachelor’s Degree/ Advanced Diploma in Information Technology, or a Technology related qualification.

• ITIL V3 or 4 certificate

• AWS practitioner attendance certificate

• Guidewire attendance certificate

• Experience

• Relevant 3 years’ experience in ICT Change, Asset, or Configuration Management.

• Experience in a service desk function supporting Claims Management Systems, Citrix Environment, Network Systems, Telephony system, or SAP Application will be advantageous.

• Competencies

• -Behavioural: Planning, Organising and Coordinating; Personal Mastery; Judgement and Decision Making; Ethics and Values; Client Service Orientation

• Technical: Knowledge of IT Service Management Environment; Strong understanding of ITIL V3 or 4 practices, particularly Change Enablement, Service Configuration Management, IT Asset Management, Incident and Problem Management.

• Knowledge of Ivanti Neurons for Service Management

• Communication

• Analytical Thinker

• Service Orientation

• Information Monitoring

• Planning and Organisation/ Work Management

• NB: RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs.

• The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

• Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

• Security Vetting shall be conducted on all prospective employees.

• It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

• Senior Officer: HC Business Partner

• Division: Corporate Support

• Reference No: 6952

• Location: Johannesburg, Gauteng, ZA

• Employment Type: Permanent

• Disability (EE targeted role): Yes

• T.A.S.K Grade: 13

• Job Posting Salary: R668,708.00

• Job Posting End Date: 4 Aug 2026

• The Road Accident Fund’s mission is to provide timely and equitable assistance to those affected by motor vehicle accidents through the provision of appropriate social benefits to ensure financial relief and recovery for qualifying individuals.

• Purpose of the Job: Reporting to the Manager: Human Capital Business Partner, the successful incumbent is responsible for all Human Capital functions aimed at enabling and contributing to the improvement of the RAF employee experience.

• Key Performance Areas

• Human Capital Practices and Compliance

• Maintain the consistent application and implementation of the Human Capital strategy, plans, frameworks, standards, policies and procedures.

• Maintain knowledge of industry trends, best practices, and labor legislation.

• Keep abreast of human Capital legislative compliance changes.

• Human Capital Administration

• Coordinate a full-cycle recruitment for the fund.

• Ensure that the termination process of exiting employees is complete.

• Ensure transfers and promotions are captured on SAP.

• Facilitate guidance on leave management.

• Facilitate human capital related activities during on boarding and off boarding of employees.

• Conduct necessary investigations into personnel related matters.

• Interprete and provide guidance on conditions of service, pension fund, Medical Aid Rules.

• Employee Relations

• Monitor the implementation of the disciplinary and grievance procedures to ensure compliance and consistency.

• Contribute to the resolution of labour related matters and ensure that all grievances are addressed fairly.

• Facilitate information or advice and guidance to employees and management regarding labour relations issues. E.g. LRA, BCEA, EEA etc.

• Organisational Effectiveness

• Roll out the application of organisational effectiveness activities inclusive of the organisational structures in the processing centres.

• Provide support to processing centres on coordinate job profiles and job evaluation.

• Provide technical support as an administrator on the performance management system.

• Reporting

• Coordination of required reports and submit to management.

• Development of functional reporting systems, for management, project or performance reporting.

• Stakeholder Relations

• Engage with recruitment agencies.

• Deal with inquiries and requests for information from both internal and external stakeholders.

• Acts as a bridge between people management and the business.

• People Management

• Ensure that good employee relations are maintained.

• Provide ongoing operational support to employees.

• Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Human Resources Management or Industrial Psychology related qualification.

• Relevant 4 years’ experience in a Human Resource Management-related environment of which 1 year on a supervisory level will be advantageous.

• Technical and Behavioral Competencies Required

• Planning, organising and coordinating.

• Personal mastery.

• Judgment and decision making.

• Ethics and value