About this role
Administrative Services Manager
Level Ground was founded in 1997 with a focus on fair trade and a passion for specialty coffee. We believe great, fair trade, organic coffee should be accessible to everyone. We started roasting coffee after-hours with a borrowed roaster in batches of 4lb coffee in Victoria, BC. Our first farmer partnership was with a co-op in Colombia and since then, we have worked with over 5,000 farmers across seven countries. We source high quality beans from organic and fair trade small-scale farmers. At Level Ground, we love the planet every day. Our patented roasting tech radically reduces emissions and we use 13 streams of recycling and composting, keeping us landfill free for over 20 years!
Job Overview
Level Ground’s business development team supports a co-operative, communicative, forward-thinking environment where hard work, care and continuous improvement are valued.
The Administrative Services Manager oversees Level Ground’s recurring administrative, employee, customer-account and payables processes, and supervises a small administrative support team. The role keeps day-to-day business administration accurate, organized and running smoothly, and ensures employees, customers and external partners receive clear and timely support.
What you will be doing
Customer & Sales Administration
- Produce customer statements and maintain pricing schedules and customer information
- Review credit holds and support timely resolution of customer account questions
- Maintain recurring sales and BNQ reporting, and calculate influencer and sales commissions
- Support the onboarding of new Level Ground customers
Payables & Program Administration
- Administer corporate credit cards
- Coordinate grant payment tracking
HR Administration
- Coordinate employee onboarding, departures, benefits, records and system access
- Ensure employees receive clear information and timely support
- Communicate any team-wide HR updates
Corporate & Organizational Administration
- Maintain corporate records, procedures, calendars and documentation
- Track recurring administrative and compliance deadlines
- Coordinate communication with benefits providers and other external partners, and support company-wide administrative systems
Team Leadership
- Supervise three direct reports, providing day-to-day guidance and support
- Set priorities, monitor workload and performance, and support professional development
- Foster a collaborative, service-focused team environment
What we offer
- 72,000-78,000/year starting salary
- Comprehensive health and dental benefits plan
- Group RRSP plan
- Green transportation subsidy
- Product discounts
Work Conditions
- Full-time, permanent opportunity - 37.5 hours per week
- In-Office Position – Office located in Central Saanich