Administrative Operations Specialist

Job title: Administrative Operations Specialist

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for supporting day-to-day operations within the organization's administrative functions, ensuring efficient workflow and compliance with organizational policies. Works closely with various departments to streamline processes, resolve operational issues, and contribute to the overall success of hospital initiatives. This role requires a strong understanding of administrative procedures, problem-solving abilities, and the capacity to manage multiple tasks simultaneously.

Does this position require Patient Care? No

Essential Functions: Coordinate and support administrative operations to ensure efficient workflow. Assist in the development and implementation of process improvements to enhance operational efficiency. Collaborate with different departments to resolve operational issues and ensure alignment with organizational goals. Prepare reports and documentation to support decision-making and track operational performance. Maintain records and ensure compliance with hospital policies and regulatory requirements. Provide administrative support for special projects. Communicate effectively with staff and stakeholders to ensure the smooth operation of hospital services. Monitor and manage office supplies, equipment, and other resources to support daily operations. Assist in the onboarding and training of new staff to ensure smooth integration into the organization.

Qualifications

Education

• Bachelor's Degree in Business Administration or Bachelor's Degree in Healthcare Administration or Bachelor's Degree in a Related Field of Study required

Experience

• Experience in an administrative or operational support role 2-3 years required and Experience in a healthcare setting 1-2 years preferred

• Knowledge, Skills and Abilities

• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. Excellent communication skills, both verbal and written, to interact with staff and stakeholders. Analytical skills to assess operational processes and identify areas for improvement. Proficiency in Microsoft Office Suite and other relevant software tools. Strong problem-solving abilities to address operational challenges and implement solutions. Ability to work independently and as part of a team in a fast-paced environment.

• Additional Job Details (if applicable)

• Salary range and compensation details are provided to reflect the minimum job qualifications; actual offers will consider education, certifications, and other factors. In addition to base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate contributions and support professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

• EEO Statement

• The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.