Administrative Coordinator - Merchant Accounts

Software International (SI)

SI supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We currently have an indefinite contract as a Administrative Coordinator - Merchant Accounts with our international ,web development client.

Role: Administrative Coordinator - Merchant Accounts

Type: Contract

Duration: multi-year , re-extendable contract

Rate: $10 EURO/hour ( 1600 Euro/month)

Location: Remote, Czechia client group

Hours:

• Mon, Wed, Fri: 10am-6pm CET /4am-12pm EST
• Tue, Thu: 8am-4pm CET / 2am-10am EST

Job Title: Administrative Coordinator - Merchant Accounts

Position Overview: We are seeking a detail-oriented and proactive Administrative Coordinator to join our Merchant Accounts team. The ideal candidate will play a key role in supporting our merchant services operations by providing confidential and executive level administrative assistance to both the Senior Executive and to Clients/Merchants.

Responsibilities

1. Merchant Account Management:

• Prepare, coordinate, acquire and manage online merchant accounts.
• Gather necessary documentation and ensure compliance with KYC and other
• regulatory requirements.
• Process merchant applications, updates, accurately and in a timely manner.

2. Documentation and Recordkeeping:

• Maintain organized and up-to-date records of merchant account information,
• documentation, and correspondence.
• Prepare and distribute reports, statements, and other documents related to merchant
• accounts as needed.
• Ensure confidentiality and security of sensitive merchant data and information.

3. Communication and Coordination:

• Serve as a primary point of contact for merchant inquiries, providing exceptional
• customer service and support.
• Liaising with merchant account clients and other external parties.
• Coordinate communication between internal departments (e.g. accounting, billing
• stats, customer support etc.) and merchants to facilitate smooth account
• management and resolution of issues.
• Working time adapted to client time zone: remotely on
• Mon,Wed,Fri: 10am-6pm CET /4am-12pm EST
• Tue, Thu: 8am-4pm CET / 2am-10am EST

4. Administrative Support:

• Provide general administrative support to the Merchant Accounts team.
• Perform additional administrative tasks and special projects as assigned by
• management.

Qualifications

• 3+ years previous administrative experience.
• Strong attention to detail, aptitude with numbers, decision making and problem-solving
• skills.
• Excellent communication skills, both verbal and written, with a strong customer service
• orientation.
• Ability to multitask, prioritize tasks effectively, and work efficiently in a fast-paced
• environment.
• Strong administrative skillset (e.g. filling out detailed applications).
• Ability to consistently produce high quality work within deadlines.
• Highly organized and detailed oriented.
• Accustomed to a fast-paced environment and constantly shifting priorities.
• Proactive, efficient and able to maintain a high degree of confidentiality at all times.
• Proven ability to work in a team environment and provide excellent customer service to
• internal and external customers.
• Knowledge of computer software: Microsoft 360 (Word & Excel) and Jira.
• Fluent English verbal and written communication skills are a must.