Administrative Coordinator

Job title: Administrative Coordinator

About the Role

Northern Ohio Recovery Association (NORA) is seeking an Administrative Coordinator to serve as a central coordination point between executive leadership, intake services, and front desk operations. The role ensures smooth communication, efficient intake flow, and professional front office support, while assisting C-suite with scheduling and administrative priorities. The position models professionalism and recovery-oriented principles in all interactions.

What You'll Do

• Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking.
• Prepare meeting materials, agendas, and assist with internal communications.
• Coordinate cross-department communication to align priorities and initiatives.
• Track action items and support leadership in maintaining accountability across teams.
• Support and coordinate intake processes, ensuring timely response to inquiries and referrals.
• Serve as liaison between intake staff, program teams, and leadership.
• Track intake flow, pending admissions, and follow-ups to prevent gaps in service access.
• Maintain organized intake documentation and communication logs.
• Provide front desk support as needed: greet clients, visitors, and partners; answer and route calls; manage voicemail and inquiries.
• Ensure a professional, welcoming front office environment; maintain confidentiality.
• Coordinate schedules, meetings, and program-related activities; assist with internal communications to improve efficiency.
• Maintain organization and readiness of front office and shared spaces; coordinate mail, deliveries, and basic office logistics; monitor and maintain office supplies.
• Serve as central point of communication between departments; ensure timely information flow.
• Support organizational policies and procedures; perform other duties as assigned.

What We're Looking For

• Associate’s or Bachelor’s degree in Business Administration or related field preferred.
• Minimum 2–4 years of administrative, intake coordination, or front office experience.
• Experience supporting leadership and/or multi-department coordination preferred.
• Strong organizational and time management skills; excellent verbal and written communication.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to Have

• Experience in behavioral health, healthcare, or human services settings.
• Experience coordinating intake, admissions, or client-facing workflows.
• Strong customer service and conflict resolution skills.
• Ability to manage high-volume communication and prioritize effectively.
• Experience working with confidential information and maintaining discretion.
• Ability to anticipate needs and proactively support leadership.
• Strong documentation and tracking skills.
• Ability to model recovery-oriented principles and maintain a professional, welcoming presence.

Compensation & Benefits

• Salary: $38,000-$50,000 per year.
• Benefits: Health, dental, and vision insurance; Paid time off and holidays; Professional development opportunities.