Administrative Associate II

Administrative Associate II

Agency Dept of Administration

Division Administration

Job Classification Title Administrative Associate II (S)

Position Number 60013885

Grade NC02

About Us The NC Department of Administration is the business manager for North Carolina state government. The department oversees Government Operations such as building construction, purchasing and contracting for goods and services, maintaining facilities, managing state vehicles, acquiring and disposing of real property, and operating auxiliary services such as courier mail delivery and the sale of state and federal surplus property. Additionally, the department manages many of the state's advocacy programs that provide assistance and services to diverse segments of the state's population that have been traditionally underserved.

Description of Work The North Carolina Division of Non-Public Education with the Department of Administration (NCDOA) is seeking a motivated, enthusiastic, and skilled Administrative Associate to assist the division director with administrative tasks, provide excellent customer service, office management, managing incoming calls, emails while monitoring the divisional virtual assistant.

Key Responsibilities

• Understanding and communicating Non-Public School statutes, policies and procedures.

• First responder to incoming telephone calls.

• Receive and respond to the General email inbox.

• Retrieve message on the general voicemail box.

• Maintain and monitor the DNPE Virtual Assistant.

• Enter accurate information/update data in the database.

• Receive and process all incoming and outgoing mail.

• Partner with the Administrative Specialist in sharing operational tasks.

• Assist the home school consultant as needed.

• All other tasks assigned by the division director.

• Knowledge Skills and Abilities/Management Preferences

• This posting will close at 11:59pm the night before the end date.

• This is an anticipated vacancy

• MAX SALARY FOR THIS POSITION: 41,789

• Recruitment Range: 31,200-41,789

• NOTE: "See Resume" is not acceptable to show work history.

• Demonstrated ability to spell and alphabetize accurately as well as compose grammatically correct written communications (email and letter).

• Demonstrated ability to use a variety of office equipment and process information using Microsoft office products (especially WORD, EXCEL, etc.)

• Demonstrated ability to handle a high volume of incoming phone calls of a customer service nature with professional phone manner, gather information through appropriate questioning and answer questions accurately or direct callers to appropriate resources or staff.

• Ability to apply evaluative skills and critical thinking to problem solve customer questions and complaints.

• Demonstrated ability to complete tasks requiring analysis and multi-step processes with accuracy without direct supervision.

• Ability to enter and search information in the Division of Non-Public Education database

• Demonstrated experience in understanding, interpreting and communicating legal statutes and/or regulations or procedures.

• Demonstrated skills and experience with maintaining websites.

MANAGEMENT PREFERENCES:

• Customer service experience answering phone in a professional and confidential manner.

• Experience understanding and communicating Non-Public School statutes, policies and procedures to constituents and the public on the phone is a plus.

• Organization skills, time management and urgency in completing tasks.

• Minimum Education and Experience

• Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience

• Equivalency Guide for details.

• High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

• Employment Incentives with NC State Government We value our employees and offer a variety of competitive and family-friendly benefits including:

• 12 annual paid holidays

• Health Insurance and Supplemental Benefits including Dental and Vision.

• NC State Retirement Plan

• Recruiter information and application tips have been removed. If you have questions about this posting, please refer to the official state employment resources.