Administrative Assistant - Healthcare Support

Administrative Assistant - Healthcare Support

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 3 years
• Location Nairobi
• Job Field Administration / Facilities

Key Responsibilities

• Coordinate weekly schedules for field staff, including nurses, therapists, and home health aides, in line with clinical directives and approved care plans.

• Update schedules promptly in response to changes, approvals, staff availability, and client needs.

• Review insurance authorisations against approved visit plans to support compliance and continuity of care.

• Identify and escalate scheduling conflicts, service gaps, and client concerns to clinical managers.

• Document employee performance and attendance issues, including absenteeism, unreliability, and non-compliance.

• Work with supervisors and clinical managers to address client complaints and maintain continuity of services.

• Support internal scheduling projects and operational initiatives as directed by the Branch Manager or Administrator.

• Support staff training on documentation procedures and adherence to approved care plans.

• Maintain accurate administrative records and ensure relevant documentation is complete and up to date.

• Participate in quality improvement initiatives and internal committee activities.

• Perform other administrative and coordination duties as assigned.

• Requirements & Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.

• Minimum 3 years of experience as an Administrative Assistant, Office Manager, Programme Coordinator, or Scheduling Coordinator.

• Experience in healthcare administration, homecare, or healthcare scheduling is highly preferred.

• Strong organisational, planning, prioritisation, and time-management skills.

• Excellent written and verbal communication and interpersonal skills.

• Proficiency in Microsoft Office applications and general computer systems.

• Strong attention to detail, documentation, and problem-solving skills.

• Ability to exercise sound judgment and make practical decisions in real-time situations.

• Ability to work independently and collaborate effectively with cross-functional teams.

• Professional demeanour, positive attitude, reliability, and strong work ethic.

• Ability to support U.S.-based operations and accommodate the working hours required by the client.

• Key Competencies

• Healthcare scheduling and coordination.

• Administrative and documentation management.

• Staff and client coordination.

• Attention to detail and compliance awareness.

• Problem-solving and decision-making.

• Communication and interpersonal skills.

• Time management and ability to multitask.

• Adaptability and initiative.

• Professionalism, accountability, and teamwork.

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