About this role

Administrative Assistant Certification - French Speaker

About Us
WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.
The Opportunity
In our Corporate Risk and Broking division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.
From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.
Together we transform tomorrows. In Corporate Risk and Broking we support companies in effective risk and insurance management. Considering clients corporate goals, we develop robust and economical strategies to mitigate risks, transferring it to insurers.

As Administrative Assistant your key responsibility will be to carry out claims management operations, within the framework of a standardized and normalized procedure.

You’ll be working on real client projects performing the following tasks:

Delivery of statements of situation for motor clients
Update the company’s third-party database (workshop, loss adjuster, insurer)
Ensure the day-to-day relationship with internal client (telephone and written) relating to the contracts for which he/she is responsible
Update statistical reports
Third party follow up (workshop, loss adjuster, insurer)
File administrative completion

What You’ll Bring
Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint
Basic knowledge of insurance contracts is considered an advantage
Strong interpersonal and written communication skills
Strong attention to detail, with a rigorous approach to rules, procedures and deadlines
Ability to work effectively and collaboratively as part of a team
Strong analytical and problem-solving skills, with the ability to synthesise complex information clearly and effectively
French proficiency at a minimum B2 level, with C1 proficiency preferred
Good level of English, with the ability to communicate effectively in a professional environment
Why WTW?

In addition to our attractive remuneration package, we offer:

Work-life balance – hybrid working
Monetary benefit – attractive, performance-related remuneration system including company pension scheme
Internationality – an international management consultancy and the security of a global corporation with renowned customers
Development opportunities – a steep learning curve and sufficient freedom for individual career development
Cooperation – learning from each other and making decisions together
Customer contact – quickly take responsibility
Corporate events – together we celebrate our successes and our community
Join Us!
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!
WTW is an equal opportunity employer.

Administrative Assistant Certification - French Speaker