Administrative and Customer Support Specialist

ETAP – Administrative and Customer Support

Responsible for administrative and customer support Create and review documents and presentations Prepare and distribute, upon review and approval, departmental correspondence reports, memos, and projects Assist in the auditing, compliance, and order process Organize and maintain files (physical and electronic) Gather and review documents required from other departments Schedule meetings and coordinate calendars as requested Communicate with co-workers, management, and customers in a professional manner Abide by all regulations, policies, work procedures, and instructions Conform with all safety rules and use all appropriate safety equipment Aid in the management of technical support customer accounts Assist with processing and publication of technical documents Perform other duties as assigned

Job knowledge, Skills, and Abilities Must have 3+ years of related work experience Excellent organizational skills (physical and electronic) Excellent time management skills and have strong attention to detail Experience in using SharePoint or equivalent a plus Advanced computer skills related to creation of reports and presentations in MS Word, MS Excel, MS PowerPoint, MS Access , MS Outlook, and Adobe Must have high level of interpersonal skills to handle sensitive and confidential situations Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work Ability to multi-task and communicate effectively via telephone and email Works well in a team environment and able to work with a diverse group of people Excellent verbal and written communication skills Valid driver’s license

Education

• Bachelor’s Degree is a plus
• ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
• ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
• Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.